MySupport is Hiring! Community Management Specialist Job Description

Job Opportunity:  Community Management Specialist


MySupport, Inc. is looking for a qualified and driven individual to serve as a Community Management Specialist. MySupport is an online platform that connects those with support needs with workers who share their values and match their personality.  The MySupport platform is currently available in Northern California, New York and Iowa.  In the near the future, MySupport will be expanding into Southern California, Virginia, and Maryland. At MySupport, Inc. we  believe that people with disabilities, senior citizens and others who need support services have the right to choice and control over their own lives. We are committed to building a world where all have access to self-determination, independent living and full participation in society. To learn more about MySupport, go to:  


Start date of position: June 1, 2017


Location of position: Candidates should live in the DC, Maryland, or Virginia.  The position will be primarily based out of our Silver Spring, Maryland office, though we have a flexible telework policy.


Responsibilities of the Community Specialist include, but are not limited to:

  • Provide guidance on the company’s community outreach activities;

  • Support the executive leadership team;

  • Work closely with MySupport community management staff located within a MySupport area of operation;

  • Manage relationships with Supported Living Agency partners;

  • Provide technical assistance to agency partners and end users;

  • Oversee activities related to worker and person-served recruiting;

  • Manage compliance with state licensing and contract requirements;

  • Provide feedback to development team on the creation of new platform features;

  • Develop and implement strategic plans for testing and piloting new features of the platform;  

  • Oversee the procurement process for company’s promotional and sales materials;

  • Manage billing process for key state fiduciary partners;

  • Represent MySupport at disability, aging, and tech events;

  • Assist with sales activities; and

  • Assist in company operation tasks and meeting logistics, as needed.

Position reports to: Chief Executive Officer, MySupport, Inc.


Candidates for position are strongly preferred to have the following:

  • At least 3 years of community outreach and project management experience;

  • At least 3 years  of experience working in the disability and/or aging services field(s);

  • A strong understanding of web development;

  • A strong track record of network and business development;

  • Experience conducting webinars, via GoToMeeting and/or Zoom;

  • Familiarity with the Home and Community-Based Settings Rule as well as the Fair Labor Standards Act;

  • Experience facilitating meetings;

  • A detail-orientated, self-starter is strongly preferred; and

  • Experience working in the home healthcare field is desired, but not required.

Salary is dependent upon experience, but will likely range between $40,000-$60,000. In addition to salary, employees also receive equity compensation. People with disabilities are highly encouraged to apply, though all qualified applicants will be considered. Successful candidates must be committed to working with diverse populations.

To be considered for the position, please email a cover letter & resume to: